Refund and Returns Policy for Milonce
We want you to love your Milonce premium apparel! However, if something doesn’t work out, we are here to help. As long as your item(s) were purchased directly from https://milonce.store and are still in their original condition, you have up to 30 days from the delivery date to request a return or exchange.
1. Return Conditions & Exceptions
To receive a full refund or exchange, all items must be returned to us unworn, unused, unwashed, and in the same original condition you received them. Please note the following strict rules:
- Milonce Hang Tag: The original product tag (Hang tag) attached to the t-shirt must be intact and uncut. If the hang tag is missing or has been cut off, the return cannot be accepted.
- Original Condition: The inside neck size print and fabric must show no signs of wear, washing, perfume, or stains.
- Custom / Personalised Items: Any custom-made or personalized items cannot be returned or exchanged.
- Final Sale: Items marked as ‘Final Sale’ or purchased during specific clearance promotions are not eligible for returns, exchanges, or refunds.
Every item is thoroughly inspected upon arrival at our warehouse. If an item is returned damaged, stained, or in an unsuitable condition, we will not be able to process a refund or exchange.
2. International Returns & Shipping Costs
- Customer Preference (Size/Change of Mind): If you are returning or exchanging an item due to a change of mind or because you selected the wrong size, the buyer is responsible for all international return shipping costs.
- Faulty or Incorrect Items: In the unlikely event that you receive a faulty, misprinted, or incorrect item, please contact our support team immediately with clear photos. Faulty items do not need to be shipped back, and we will arrange a free replacement or full refund.
- Proof of Postage: Please retain your proof of return postage tracking/receipts, as we may need to view them to track your return.
3. Exchanges
- We offer exchanges for a different size of the same item (subject to stock availability).
- Your exchanged item will only be shipped out once the original item is received and passes our quality inspection at our warehouse. We cannot pre-reserve items for exchanges.
4. Refunds
- Refunds will only be issued back to the original payment method used to place the order (e.g., your credit/debit card via Skrill/PayPal).
- Once your return is received and inspected, it can take up to 7 business days to process your refund. Please note that it may take an additional 5-7 working days for the funds to reflect in your account depending on your bank.
5. Contact Us to Start a Return
To initiate a return or exchange, please contact our customer support team with your Name, Order Number, and reason for return:
- Email: milonceofficial@gmail.com